Best Buy in Lancaster, OH Open now

Reviews about Best Buy

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  July 29, 2020, by Super Sonic88
  The customer service here is usually really nice, but AVOID going to this place on Black Friday. Most of the stuff I ordered was purchased online earlier that morning, but some I had to try to find there. They had ALL toys on sale for 25% off – good deal, am I right? Well, they had a bunch of Nintendo plush, so I looked and found a White Yoshi and a Red Paratroopa, a Classic Sonic and Classic Tails. And then I went over ANOTHER isle, and found Pokémon plush, and they had an exclusive winter Pikachu for $19.99. The line was pretty long, but that was to be expected on Black Friday. The guy working says it should take 30 minutes to resolve the issue, but it ended up being way longer than that. An hour and 45 minutes of waiting in line, and I see there’s 2 people working at the register, and 5 people slacking off standing there doing nothing – SERIOUSLY? ON BLACK FRIDAY OF ALL DAYS? When we finally reach the counter, our cashier rings up the items - most of them went through, but the Paratroopa and Pikachu didn't. The 2 cashiers that are working ask someone who is NOT EVEN WORKING AT THE MOMENT. He hadn't moved since I walked in 2 hours ago, yet was still a worker. The Paratroopa was in a bin of other Super Mario characters near the Nintendo Switch accessories. The Pikachu was in a big bin of about 30 of these guys near the register near the TV’s and video games. Why they couldn’t start up a second line there, I don’t know. So, the guy goes to the back to see them – 10 minutes later, he comes back saying “They’re not in our database until Sunday." “But why?”, I asked. They just said they had to start new database entries for them. Seriously, they could’ve just started a new database entry right then! All you need to do is take the sign and write down what it was! They've got a HUGE box of Pikachu's, have the sticker on and everything(Including the serial code), and mix the Mario Paratroopa with the other plush toys, so it looks undistinguishable in the other plush, and say you cant sell it? Nonetheless, this store has gone down far from what it was.